Senior Specialist – Digital Channels System at CRDB Bank (3 Positions)

Senior Specialist – Digital Channels System at CRDB Bank (3 Positions)

Application Deadline: 14th August 2025

Organization: CRDB Bank PLC

Department: ICT Department
Location: CRDB Head Office, Tanzania
Position Type: Full-Time, Permanent
Openings: 3 Positions

Job Overview

CRDB Bank is inviting qualified professionals to apply for the role of Senior Specialist – Digital Channels System. This critical role ensures the smooth operation, integration, and maintenance of digital self-service channels, directly impacting customer experience and operational efficiency.

As a Senior Specialist, you will lead a team responsible for the second-level support and ongoing improvement of digital platforms such as mobile banking, internet banking, ATMs, and other customer-facing technologies.

Key Responsibilities

• Technical Oversight & Support:

  • Supervise and provide technical support for digital channels and self-service platforms.

  • Monitor system performance to ensure 24/7 availability and reliability.

• Operational Support:

  • Manage daily support tasks and on-call responsibilities.

  • Provide direct troubleshooting and issue resolution for customer-facing platforms.

• Integration Projects:

  • Lead or participate in integration efforts involving third-party platforms and the bank’s Enterprise Service Bus (ESB).

  • Document technical specifications for system enhancements and new digital solutions.

• System Configuration & Maintenance:

  • Configure systems, hardware, and digital services in alignment with operational requirements.

  • Monitor logs, verify data integrity, and ensure successful task execution (e.g., backups).

  • Manage system patches, upgrades, hotfixes, and file maintenance.

• Change Management & Testing:

  • Conduct system integration testing and support implementation.

  • Review, test, and apply updates following internal change management procedures.

• Incident Recovery:

  • Investigate system failures and execute recovery processes.

  • Coordinate responses and communications with affected users and teams.

Required Qualifications

• Academic Background:

  • A Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Work Experience:

  • Minimum of 5 years in a senior/supervisory ICT role in banking or a similar sector.

  • At least 3 years of hands-on experience managing and supporting digital channels or self-service systems.

• Technical Skills:

  • Strong understanding of self-service platforms and digital banking systems.

  • Experience with Oracle Database and UNIX/Linux/Windows environments.

  • Familiarity with network technologies, ESB, and service-oriented architectures.

  • Knowledge of system monitoring, configuration, and integration best practices.

• Leadership & People Skills:

  • Proven ability to lead and mentor technical teams.

  • Effective communication and problem-solving capabilities.

Why Join CRDB Bank?

CRDB Bank is one of Tanzania’s leading financial institutions and a pioneer in digital banking. The Bank promotes:

• Sustainability & ESG Practices: Applicants with a strong commitment to responsible innovation are especially encouraged.

• Diversity & Inclusion: CRDB welcomes applications from women, persons with disabilities, and all qualified individuals.

Important: CRDB does not charge any fee at any stage of the recruitment process. Any demand for payment should be reported immediately.

Application Process

To apply for this role:

1. Prepare your CV and supporting documents.

2. Submit your application via the official link provided by CRDB Bank.

3. Apply before the deadline: 14th August 2025.

CLICK HERE TO APPLY

Conclusion

If you are a skilled IT professional passionate about digital innovation, system stability, and team leadership, this is a remarkable opportunity to make an impact at one of East Africa’s most respected banks. CRDB is investing heavily in digital transformation—and you could be at the center of it.