HR Shared Services Officer at NCBA Bank – August 2025
Location: Tanzania
Employer: NCBA Bank
Application Type: Online Application
Job Type: Full-Time
Department: Human Resources
About the Role
NCBA Bank is seeking a highly organized and proactive HR Shared Services Officer to provide administrative and operational support within the HR department. The ideal candidate will work closely with the HR team to ensure seamless delivery of services, efficient documentation handling, and excellent internal customer support.
This role is perfect for individuals passionate about human resources operations, internal stakeholder service, and organizational excellence.
Key Responsibilities
1. HR Administration & Service Delivery
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Provide end-to-end administrative support across all HR Shared Services processes.
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Ensure accurate documentation, workflow compliance, and proper filing of HR records as per policy.
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Manage staff data and records with confidentiality and security.
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Assist with resolution of HR-related queries and ensure first-time resolution of staff issues.
2. Internal Business Process Management
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Promote adherence to HR policies and procedures.
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Recommend updates and improvements to ensure policies remain effective and competitive.
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Participate in cross-functional HR and organizational projects.
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Maintain internal service level standards for HR operations.
3. Reporting & Analytics
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Prepare data reports and analysis to support decision-making and generate operational insights.
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Track service delivery metrics and support audits or compliance reviews as needed.
4. Learning, Growth & Leadership
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Demonstrate self-leadership by consistently meeting performance targets.
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Participate in competency development, training, and mentorship of interns or junior staff.
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Ensure minimal disruption of operations through effective succession planning and back-up support.
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Maintain high standards of behavior aligned with the organization’s core values and ethics.
Job Dimensions
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Reporting Relationships: This role may include supervisory functions over interns or administrative support staff.
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Functional Collaborations: Works closely with all HR functions, including payroll, recruitment, employee relations, and compliance.
Ideal Candidate Profile
Educational & Technical Requirements
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A bachelor’s degree in Human Resources, Business Administration, or a related discipline.
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Sound understanding of HR policies, procedures, and employee lifecycle administration.
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Experience working with HR databases or HR Information Systems (HRIS) is an advantage.
Technical Competencies
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HR Administration: Ability to troubleshoot common employee queries.
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Internal Customer Engagement: Strong interpersonal skills to resolve issues with care and efficiency.
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Compliance-Oriented: Understands the importance of policy adherence and HR data confidentiality.
Behavioral Competencies
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Emotional Intelligence: Shows self-awareness and manages interactions with professionalism.
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Accountability & Follow-Through: Delivers on promises and follows up with stakeholders.
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Agility: Adapts quickly to new information or procedural changes.
Why Join NCBA Bank?
NCBA is a forward-thinking, values-driven financial institution that prioritizes integrity, service excellence, innovation, and people development. Working with NCBA means being part of a progressive team committed to empowering employees, customers, and communities across Africa.
Application Instructions
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Position: HR Shared Services Officer
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Employment Type: Full-Time
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Application Mode: Online
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Deadline: Not specified – Apply as soon as possible
Final Note
This is a valuable opportunity for a results-oriented individual looking to contribute to the strategic operations of a reputable financial institution. If you have the drive to support HR excellence, improve administrative processes, and enhance employee experiences—NCBA Bank is waiting for you.
